Privacy Policy

Effective Date: October 13, 2026  |  Website: crmpunch.com (CRMPUNCH)  |  Compliance Status: Active

1. Who We Are

CRMPUNCH is a premier enterprise CRM and ERP solutions consultancy based in Ahmedabad, Gujarat, India. We specialize in custom extension development, end-to-end data migrations, training, and integrations for vTiger CRM, SuiteCRM, Zoho, GoHighLevel, and ERPNext.

2. Information We Collect

When you browse our website, request a consultation, or purchase software modules and extensions from our store, we may collect the following information:

• Personal Identification Details: Full name, company name, email address, phone number, and physical billing address.
• Transaction Information: Order history, license keys, and payment confirmation IDs. (Note: Payment processing is handled securely via Razorpay and Stripe. We do not store sensitive credit card or banking numbers on our servers).
• Technical & Usage Data: IP address, browser type, operating system, and session browsing patterns to ensure site security and optimal performance.

3. How We Use Your Information

We use collected data solely for legitimate business operations:

• Fulfilling software orders, module delivery, and license key generation.
• Providing technical support, implementation services, and troubleshooting.
• Communicating essential product updates, security patches, and service notifications.
• Maintaining robust firewall security and preventing fraudulent transactions.

4. Data Security and Confidentiality

We take client confidentiality and intellectual property seriously. Any customer database credentials, CRM backup files, or API credentials provided during migration or custom module projects are handled under strict non-disclosure procedures and encrypted using industry-standard protocols.

5. Cookies and Tracking Technologies

Our website uses necessary cookies for WooCommerce session management (cart contents, customer login status) and performance monitoring. You can manage or disable cookie preferences in your browser settings at any time.

6. Third-Party Service Providers

We work with trusted third-party services including payment gateways (Razorpay, Stripe) and analytics providers. These providers have their own privacy policies governing how they handle data necessary to perform their services.

7. Your Rights and Contact Information

You have the right to access, update, or request the deletion of your personal data held by us. If you have questions regarding this Privacy Policy, please contact our data compliance team: